Effective Date: 23 Dec 2024
Welcome to Professional Drainage Experts Landscaping! These Terms and Conditions govern your use of our services and interactions, including communication via SMS and our use of third-party tools like Housecall Pro to manage appointments and provide services.
1. Acceptance of Terms
By scheduling an appointment, engaging with our team, or opting into SMS communications, you agree to these Terms and Conditions.
2. Services Provided
We specialize in providing professional drainage solutions, including consultations, inspections, repairs, and maintenance. Our team uses Housecall Pro to manage scheduling, service updates, and customer communications.
3. Communication Consent
By providing your contact information, you consent to receiving communications from us via text message, email, or phone.
- Purpose: Communications are transactional, including appointment confirmations, reminders, service updates, and responses to your inquiries.
- Opt-Out: You may reply STOP to any SMS message to opt out of future text communications.
- Standard Rates: Message and data rates may apply based on your mobile carrier plan.
4. Scheduling and Rescheduling
Appointments can be scheduled or rescheduled by contacting us directly or via the confirmation links provided in our communications.
- Cancellations: Please provide at least 24 hours notice if you need to cancel or reschedule your appointment.
5. Payment and Billing
Payment terms will be outlined in your service agreement or invoice. Invoices are managed through Housecall Pro, and secure payment options are available.
6. Privacy Policy
We respect your privacy and are committed to protecting your personal information. We only use your data to manage appointments, deliver services, and enhance your customer experience. For more details, see our [Privacy Policy Link].
7. Limitation of Liability
While we strive to provide the highest quality of service, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
8. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website and communicated to clients as necessary.
9. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- Phone: 714.406.5504
- Email: [email protected]
- Address: 7441 Anaconda Ave, Garden Grove, CA 92841
